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VHC is killing me! - Robin Migdelany

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VHC is killing me!

To the Editor:

Dear Governor Shumlin,

I made my third payment to Vermont Health Connect (VHC) today. If I want health care for my family and myself, which I do, I am required to make prompt payments. As of today, I still don't have any confirmation from Vermont BCBS that I am in their system. Calls to VHC have been futile and a call last week to BCBS confirmed that they have no record of my family's health-care coverage.

I bet you are busy; so am I. I have two jobs, a young child, I volunteer and participate in my community. I spent an unreasonable amount of time dealing with VHC simply trying to enroll in a program after my husband changed employment.

My first call to a navigator ended poorly, they weren't making any more appointments past March 15. The second call resulted in an appointment, which she then cancelled. I called repeatedly to reschedule; finally, I just figured it out on my own. While applying online, the system locked me out, mid-application; 3 calls and 2 weeks later someone finally sent a note to the "tech dept." That wasn't even done correctly and had to be done twice ... the second time apparently worked, as I was able to finish my application and make a payment. Just to add a little salt on the wound, I received a follow-up call from the tech dept about six weeks later, confirming my issue had been resolved satisfactorily -- nice follow-up, VHC.

Back to my latest beef: VHC recognizes a "glitch" (?) that isn't forwarding information on to BCBS. How is this possible? I am beyond frustrated! I have had the unfortunate experience of accompanying a family member to the hospital in a life and death situation. One of the very first things the health-care providers did was ask me for health-coverage information. I should not have to wait for my coverage confirmation! I do not want to have to make anymore phone calls from home or worse yet, from a hospital attempting to confirm my health care. This is absolutely unacceptable.

What are you doing about this?

Robin Migdelany

Waterford, Vt.


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